Terms & Conditions
Domestic Shipping within Greece is carried out by FIS Courier at a flat rate of 5euros per order. Estimated delivery time is one working day after dispatch date. Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors or stock availability. Please be aware that we cannot deliver to post office boxes.
International Shipping is carried out by DHL Express Worldwide. Estimated delivery time is one (1) to five (5) working days after dispatch date. Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors or stock availability. Please be aware that we cannot deliver to post office boxes.
We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. Our delivery service within Greece is carried out by FIS Courier. The cost of delivery is calculated at the time of the order and is clearly stated on your billing information summary.
Estimated delivery times are to be used as a guide only and commence from the dispatch date. We are not responsible for any delay caused by relevant custom authorities.
We insure each purchase during the time it is in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the products passes to you. If you have specified a recipient other than yourself, then their signature serves as evidence of fulfillment of the delivery and likewise transfers of the responsibility.
Please check the package is not damaged before signing.
Taxes & Duties
Delivery within the E.U. is not subject to duties or additional taxes. However, if you are a customer from a non-E.U. country, you might be asked to pay further duties at customs’ control. Cross-border deliveries are subject to possible inspection by the relevant custom authorities.
We have no control over possible additional charges or inspections.
We guarantee to refund any item you are not completely happy with when you return it to us in its original condition within 14 days of receipt. Refunds will be credited to your original method of payment. In case the original payment method was “Cash on Delivery” a bank account should be provided in order for the refund to be possible. Unfortunately, we cannot provide refunds for pre-orders and it is not possible to exchange an item for a different one.
In order to return your order you have to fill in the return form.
For hygiene reasons, we cannot offer refunds for pierced jewellery or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Underwear is returnable as long as unworn and with all the barcode tags.
This may not apply if there is a fault with your item. Please note that we cannot offer refunds for customized products.
All items must be returned with all of the barcode tags intact. Your items should be in their original packaging. Any shoes returned must not be worn, and must be returned in their original box.
All returns must be made by post.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
In case you are not completely happy with your look purchase, you can return the entire look and we will refund the amount paid following the procedure described in the returns section. If the look doesn't "fit" you can always ask for a different size by sending an email to customer service department. Please note that Fashionnoiz doesn't cover any additional shipping expenses.
If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
We gladly accept exchanges within 14 days of receipt free of charge. However, we can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached. The merchandise must be returned in one mailing package. We reserve the right to refuse multiple returns at different times from one order.
Please be aware that we can only exchange an item for the same article in a different size. Please contact our customer care team at email@example.com in order to reserve the article in the size required. Unfortunately, it is not possible to exchange an item for a different one. The new size will be dispatched as soon as we have received the article that is to be exchanged.
Please note that we can only accept exchanges from the same country the original shipment was made from.
We can accept cancellations within 24 hours of the original order submission. In that case the original purchase and shipping amounts will be refunded.
If for any reason you wish to cancel an order after this timeframe please contact customer care via email. In this case we will try to fulfill your request if feasible and inform you accordingly. However, we cannot ensure that your order will be canceled.
To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address firstname.lastname@example.org. We may also change registration requirements from time to time.
The account password you provide should be unique and kept secure, and you must notify Fashionnoiz immediately of any breach of security or unauthorized use of your account.
All orders are subject to acceptance and availability. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order. Once you have placed an order you will receive an order confirmation e-mail acknowledging receipt of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it and are processing it.
We reserve the right not to accept your order in the event that the items ordered are out of stock or do not satisfy our quality control standards and are withdrawn by us.
To add an item to your shopping bag that is available in different sizes (for example, a pair of shoes), please select your size first. Then, click "add to shopping bag". A "mini basket" will appear, giving you an overview of all the items that you have placed in your shopping bag. When placing an order for a custom product, take into consideration that such products cannot be returned.
To complete your order, click on the “shopping bag” link at the top of the page to continue.
The wishlist is a great opportunity to keep a list of your favorite items and to track the availability of your personal must-haves.
It just takes one click to place an item from your wishlist in your shopping bag.
Please note that the wishlist feature will not hold items for you, nor does it guarantee that given products will be back in stock.
Payment can be made via PayPal which accepts Visa, MasterCard, American Express, Visa Debit, and any other method which is stated on the Paypal website. Payment can also be made upon delivery of the products.
In case your card company refuses or does not authorize the payment, then we are not liable for any delay or even non-delivery.
We accept Cash on Delivery only for deliveries within Greece with a total delivery flat rate of 7.5 Euros.
Inquiries & complaints
For any inquiries about your order or complaints, please contact our Customer Care Team:
All products on this website are of satisfactory quality, comply with their description and fit for their purpose. We guarantee that we have good title to sell these products to you.
We accept liability for damage caused by intent or gross negligence.
In case we breach these Terms & Conditions by ordinary negligence any major obligation or secondary obligation whose breach puts the achievement of the contractual purpose at risk or whose fulfillment is essential to the due and proper performance of the contract and whose fulfillment customer could reasonably rely upon, shall be limited to foreseeable damage characteristic for the contract.
We accept unlimited liability for damage caused by intent or gross negligence. Our liability for breaches by ordinary negligence of any major obligations or secondary obligations whose breach puts the achievement of the contractual purpose at risk or whose fulfillment is essential to the due and proper performance of the contract and whose fulfillment customer could reasonably rely upon (“essential secondary obligation”), shall be limited to foreseeable damage characteristic for the contract. We accept no liability for any breach by ordinary negligence of contractual secondary obligations, which are not essential secondary obligations.
Nothing in this shall prejudice our liability in the event of fraudulent concealment of defects or a guarantee as to quality, for claims based on the Product Liability Act, and for damage caused by injury to life, limb or health. This shall not entail a reversal of the burden of proof to customer’s disadvantage.
To the exception of claims based on tort, any claims for damages of customer for which our liability is limited hereunder, shall become time-barred one year after the commencement of the statutory limitation period.
We are not held liable or responsible for any failure to perform, or delay to meet our obligations caused by events that are beyond our reasonable control.
All content on this website including but not limited to, trademarks, copyright and all other intellectual property rights is property of www.fashionnoiz.com. Neither the content, nor any other intellectual property right may be used, reproduced, copied, sold, resold, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
If you violate the T&Cs and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the T&Cs.
We reserve the right to modify the Terms & Conditions from time to time. You will be subject to the Terms & Conditions in force at the time you place an order with us. We encourage you to visit these Terms & Conditions periodically to ensure that you are fully aware of them.
If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
Governing Law & Jurisdiction
The TOS together with all our policies and procedures will be governed by and construed in accordance to the relevant Greek law (E.U law) and the relevant courts of Athens, Greece will have exclusive jurisdiction.